Thoughtful care includes
respect for your information.
This Privacy Policy explains how Terrane may collect, use, disclose and protect personal information when you visit our website, communicate with us or interact with services connected to our website.
What this policy
covers.
This policy applies to personal information collected through the Terrane website and related digital interactions.
In this Privacy Policy, “Terrane,” “we,” “us” and “our” refer to Terrane and the practice operating through theterrane.com.
This policy applies when you browse our website, submit a website form, contact us electronically, sign up for communications, purchase products where available, or use links and services made available through our website.
Certain services, including appointment booking, patient intake, payment processing or other third-party platforms, may also be governed by the privacy terms of those service providers.
Information you provide
and information collected automatically.
Contact information
Information such as your name, email address, telephone number, mailing address or other contact information when you voluntarily provide it to us.
Communications
Information you include when you send us an email, submit a contact form, request information, ask a question or otherwise communicate with Terrane.
Appointment information
When you follow links to schedule care, information related to appointments may be collected through Terrane’s booking or practice-management providers, including Moxie or other systems used by the practice.
Transaction information
If purchases are available through the website, we or our service providers may process information related to your order, billing, payment and transaction. Payment card information may be processed directly by payment providers rather than stored by Terrane.
Device + usage information
Our website and service providers may automatically collect information such as browser type, device type, IP address, operating system, referring pages, pages viewed, approximate location derived from IP address, dates and times of visits and interactions with the site.
Cookie + similar technology data
Cookies, pixels, local storage and similar technologies may collect information about how you use the website, remember preferences and help us understand website performance.
Why we may use
your information.
Depending on how you interact with Terrane, we may use personal information to:
- Respond to inquiries and requests.
- Provide information about Terrane and our services.
- Facilitate appointment scheduling and client communication.
- Process purchases or transactions where applicable.
- Provide requested customer or client support.
- Maintain, operate and improve our website.
- Understand website traffic and performance.
- Protect the security and integrity of our systems.
- Prevent fraud, abuse or unauthorized activity.
- Comply with applicable legal and regulatory obligations.
- Send marketing or informational communications where permitted by law and consistent with your communication preferences.
Website privacy and
medical privacy are not the same.
Information you provide as part of clinical care may be subject to additional privacy protections.
Terrane is an aesthetics and wellness practice. Information submitted through patient intake, medical records, clinical communications or other health-care systems may be handled differently from ordinary website information.
To the extent applicable, protected health information is handled in accordance with applicable health privacy requirements and Terrane’s clinical privacy practices.
This Website Privacy Policy is not intended to replace any Notice of Privacy Practices that Terrane may be required to provide regarding protected health information.
Avoid sending sensitive medical information through ordinary website contact forms or standard email unless Terrane specifically instructs you to do so.
Cookies + digital
technologies.
Our website may use cookies and similar technologies provided by Squarespace and other service providers.
These technologies may be used for essential website functionality, security, preferences, analytics and, where enabled, marketing or measurement.
You may be able to control cookies through your browser settings. Where a website consent tool is presented, you can also use that tool to manage available cookie preferences.
Blocking certain cookies may affect the functionality or availability of portions of the website.
When information may
be shared with others.
Service providers
We may disclose information to companies that help operate our business or website, such as website hosting providers, booking and practice-management platforms, payment processors, communications providers, analytics providers and technical vendors.
Professional advisers
Information may be provided to professional advisers such as attorneys, accountants, insurers or consultants when reasonably necessary for legitimate business, legal or compliance purposes.
Legal + safety purposes
We may disclose information where we reasonably believe disclosure is required by law, legal process, regulatory obligation or to protect the rights, safety, property or security of Terrane or others.
Business transactions
Information may be transferred in connection with a merger, acquisition, financing, reorganization, sale of assets or similar business transaction, subject to applicable law.
Terrane does not represent in this policy that personal information is sold for monetary consideration. Certain analytics or advertising technologies, if used, may be treated as a “sale,” “sharing,” or targeted advertising under some state privacy laws. Where applicable, Terrane will provide legally required disclosures and opt-out mechanisms.
Your information.
Your choices.
Privacy rights vary depending on where you live and which laws apply to Terrane and your information.
Depending on applicable law, you may have the right to:
- Confirm whether we process your personal information.
- Request access to certain personal information.
- Correct inaccurate personal information.
- Request deletion of personal information.
- Obtain a portable copy of certain personal information.
- Opt out of certain sales, sharing, targeted advertising or qualifying profiling.
- Limit certain uses of sensitive personal information where applicable.
- Exercise your rights without unlawful discrimination or retaliation.
These rights are subject to legal exceptions and may not apply in every circumstance, including where data is governed by other laws.
Email hello@theterrane.com with the subject line “Privacy Request,” or contact us using the information listed at the end of this policy.
We may need to verify your identity before completing certain requests. Authorized agents may be required to provide evidence of their authority to act for you.
If applicable law gives you the right to appeal a decision regarding a privacy request, you may submit an appeal by replying to our decision or emailing us with the subject line “Privacy Appeal.”
Browser-based
privacy choices.
Some browsers or extensions allow users to send privacy preference signals, including Global Privacy Control signals.
Where applicable law requires Terrane to recognize a qualifying opt-out preference signal, we will process the signal as required by law for the browser or device from which it is received.
How long information stays
and how we work to protect it.
Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and clinical records where applicable, resolving disputes, meeting legal obligations and enforcing agreements.
Retention periods may vary based on the type of information and applicable legal requirements.
Security
We use reasonable administrative, technical and organizational measures intended to protect personal information from unauthorized access, misuse, loss, alteration or disclosure.
No website, transmission or storage system can be guaranteed to be completely secure.
Our website is not directed
to children under 13.
Terrane’s website is intended for a general audience and is not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13 through this website without appropriate authorization where required.
If you believe a child has provided personal information through the website inappropriately, please contact us.
Some digital experiences
are operated by others.
Our website may contain links to or integrations with third-party services, including appointment booking, payment, mapping, social media or other digital platforms. Terrane does not control the privacy practices of independent third parties.
We encourage you to review the privacy notices provided by those services before submitting personal information.
We're here if you
have questions.
If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact Terrane.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, services or legal obligations. When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may be communicated through additional notice where required by law.